Support & Inquiries

We're Here to Help

Have questions about the Mound hardware, our companion mobile app, team orders, or account privacy? Reach out and our team will respond promptly.

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Technical & Hardware Support

For pairing help, sensor calibration questions, firmware updates, or warranty issues:

support@moundpower.com
Typical response time: < 24 business hours
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Academy & Team Sales

Looking to outfit multiple bullpens, college facilities, or travel ball organizations?

sales@moundpower.com
Custom bulk quotes & invoicing available
App Store Compliance

Account & Data Deletion Request

In compliance with Apple App Store Review Guideline 5.1.1(v) and Google Play Data Safety standards, you have the right to request full deletion of your Mound Power account and all associated pitch telemetry, video captures, and diagnostic records.

How to submit a deletion request:
  1. Send an email to support@moundpower.com
  2. Use the subject line: Data Deletion Request
  3. Include the email address registered with your Mound Power account
All user data, cloud pitch histories, and raw sensor blobs will be permanently purged within 30 days of request receipt.

Send Us a Message

Fill out the form below and we'll route your request to the right specialist.

Prefer direct email? Write to us directly at support@moundpower.com. For terms and privacy, review our Privacy Policy.